Delivery & logisticsFor any business that delivers with its own vehicles
From a WhatsAppmessage to asigned-for doorstep.
Dromos turns the orders your team takes — pasted from WhatsApp, typed at the desk or placed online — into planned routes, a driver’s round and a tracking link customers trust. One platform for the office, the vehicles and the doorstep, configured to your trade.
Dispatch board
0/21 stops
- Van 10/7 stops
- Van 20/7 stops
- Van 30/7 stops
- New
- Confirmed
- Ready for routing
- Routed
- Out for delivery
- Delivered
What this replaces
Orders used to live in WhatsApp groups, spreadsheets, guesswork and someone’s memory. Now they live in one place — and every part of the business sees its part of it.
- 7roles
- each one sees only what its job needs
- 5minutes
- before a van’s position is badged as stale
- 15minutes
- before it is hidden rather than guessed
- 24hours
- a tracking link keeps working after delivery
§ 01 — A day on the round
Five steps from a pasted message to a signed-for door.
Every delivery business has this day. Dromos is the thing that carries each order through it — without a WhatsApp group, a spreadsheet or someone’s memory in the middle.
01/Paste
A chat message becomes an order.
Sellers send orders the way they always have. Paste the message and Dromos reads out the customer, address, postcode, items, price and delivery window — and tells you how sure it is of each one.
- Labelled or loose — both ways sellers write are understood
- A price quoted in the message is honoured; the catalogue price stays on record
- The weekday settles the year, because sellers never write one
02/Confirm
Confirmed means confirmed.
The call team works through confirmation. Once a customer has agreed to an order, its items and date lock — the customer is holding a specific promise, and nothing should quietly change it.
- Not attempted → Trying to reach them → Confirmed, No response or Declined
- Declining cancels the order; confirming is one-way
- Cancel & recreate gives you a linked copy to amend
03/Plan
Routes built around the promise.
Orders are grouped by area, then sequenced around each customer’s time window, hard deadlines first. Where a deadline can’t be met, Dromos says so instead of handing you a plan that quietly fails. The fleet board, the router and the order page all share one assignment rule, so they never disagree.
- Hard deadlines are planned first; softer windows are honoured where they cost nobody a promise
- Each van and its orders share a colour on the board
- Late orders can join a published round until the driver leaves
04/Drive
A round that works on a doorstep.
Start shift, follow the stops, tap to navigate, photograph the delivery. When the signal drops, actions queue on the phone and send when it returns — and a nervous double tap still banks the cash once.
- Shift first: GPS must be on before the round unlocks
- The screen stays awake during a round so the van stays on the map
- Cash handed in is what was actually taken
05/Track
A link customers actually trust.
An Uber-style page shows the van, how many deliveries come before theirs, and how fresh that position is. If the order is not confirmed yet, it says so rather than promising a time.
- A private link — or order number plus postcode or phone
- A stale position is badged with its age, never passed off as live
- Keeps working for 24 hours after delivery
§ 02 — The rest of the day
Built around the ways a delivery day goes wrong.
Not a feature list: each of these exists because something went missing, double-booked or quietly changed in a real week of deliveries.
Access
Nobody sees what their job doesn’t need.
Seven roles, one rule. Pick one and see exactly what that person is given.
- Overview
- Orders
- Routes
- Analytics
- Customers
- Products
- Fleet
- Team
Dispatcher. The daily operator: orders, routes, drivers. 4 of 8 sections.
Live map
A stale dot is never passed off as live.
Every van carries how fresh its position is. Past five minutes it is badged with its age; past fifteen it is dropped rather than guessed.
- Van 1Live · 8 s ago
- Van 2Last seen 9 min ago
- Van 3Location unavailable
Pricing
The quote and the list price both stay on record.
A seller’s quoted price is what the customer pays. The catalogue price is kept beside it, so margin never has to be guessed.
Overridden from £175.00 each — as quoted in the order message
Alerts
Phone alerts, even with the app closed.
Route published, a stop added or cancelled, a message from the office — straight to the driver’s phone.
- Route published9 stops for Van 2now
- Stop added to your round8 Lark Lane · L17now
- Message from the officeGate code changednow
Analytics
What sells, where, and how long a round really took.
Revenue, products, salespeople, drivers’ on-time rates, and each van’s real round time against the plan.
Fleet
Vans aren’t interchangeable — so Dromos doesn’t treat them that way.
Each van has its areas and its working days. The planner assigns a stop to the van that covers it, and the board shows the day colour-coded so a stop on the wrong van stands out.
Illustrative schedule.
Driver app
No app store. No fee.
It installs from the browser: Share → Add to Home Screen on iPhone, Install app on Android.
§ 03 — The unglamorous details
Trust is made of small, boring guarantees.
None of these will be on a slide. All of them are the reason a dispatcher stops double-checking the system and starts relying on it.
- 01
Confirmed is final.
Once a customer has agreed, the items and the date are locked — in the database, not just the screen. The way to change an order is to cancel it and recreate it, and the two stay linked.
- 02
A double tap banks the cash once.
Every driver action carries its own key and reuses it on every retry. A nervous second tap, or a reconnect on a bad connection, completes the delivery once and records the payment once.
- 03
A refusal is shown, not swallowed.
If the office cancels a stop while the driver is on the doorstep, the phone says so and redraws the round. It never leaves them believing a delivery was recorded when it was not.
- 04
The parser can’t be talked into anything.
Order text is read by plain pattern matching, not a language model: it costs nothing per message, it can be inspected, and a message can never name a product that isn’t in the catalogue.
- 05
Clocks are London clocks.
Every time and date is UK time and UK format, whatever the phone says — including through the changes to and from summer time, which is where plenty of planners quietly go an hour wrong.
- 06
Yesterday’s loose ends are tidied.
Deliveries left unfinished at the end of a day are marked as missed overnight, so today’s screens show today’s work and nothing is quietly forgotten.
§ 04 — For customers
No account. No app. Just the answer.
The customer side of Dromos is deliberately plain: you can order, and you can find out where your delivery is, without signing up for anything.
§ 05 — Questions
Straight answers, including the limits.
If something Dromos doesn’t do yet affects you, we’d rather you read it here than find out on a Monday morning.
What is Dromos?
Dromos is a delivery and logistics management platform by AI Techbom, for businesses that deliver with their own vehicles. It covers taking orders — including from pasted WhatsApp messages — confirming them with the customer, dispatch, route planning, the driver’s round with proof of delivery, live tracking for the customer, notifications and analytics, in one system.
Is the order parser an AI?
No. Dromos reads pasted orders with plain pattern matching, not a language model. It costs nothing per message, it can be inspected, and a message can never name a product that is not in the catalogue. Every field carries a confidence, and anything the parser is unsure of stops for a person to confirm before the order is saved.
Do drivers need an app store account?
No. The driver app installs straight from the browser: on iPhone use Share, then Add to Home Screen; on Android use the browser menu, then Install app. It opens full-screen with its own icon, and when a new version is released a driver who has had it open all day sees “Update ready” and updates with one tap.
Does it track drivers in the background?
Not today. Location is shared while the driver app is open and the driver is on shift, and it stops when the shift ends. During a round the app keeps the screen awake, because a locked phone stops sending its position. A van whose position is more than five minutes old is badged with its age, and after fifteen minutes it is hidden rather than guessed.
What happens when a driver has no signal?
Actions are saved on the phone and sent when the connection returns, and today’s round is cached so it survives a drop. Each action carries its own key, so a retry or a second tap completes a delivery once and records the payment once. If the server refuses something — a stop that was cancelled, say — the driver is told why instead of it being silently dropped.
Can customers track their delivery without an account?
Yes. Each customer gets a private tracking link, or can look their order up with its number and their postcode or phone number. They see the order’s progress, how many deliveries come before theirs and how recent the van’s position is. A tracking link keeps working for 24 hours after delivery. If an order is not confirmed yet, the page says so rather than promising a time.
Who can see prices, margins and commission?
Money is need-to-know. Profit and commission figures are for the CEO, and a salesperson sees only their own orders and their own commission. There are seven roles in all, each with its own view, and the access rules are enforced in the database as well as in the screens.
Is it only for one kind of business?
No. It started with a bed and mattress retailer, and that vocabulary is still the default, but the order lifecycle — take, confirm, plan, deliver, track — is the same for any business with its own vehicles. The CEO picks an industry in Settings (furniture, appliances, grocery, pharmacy, parcels, building materials, catering or a neutral one) and can rename anything: what you deliver, what you call the catalogue, what a driver collects at the door. Your country decides the currency, time zone, phone-number and postcode rules (sixteen countries are built in). Be aware of the limits: address lookup outside the UK uses OpenStreetMap, which is less exact than the UK’s postcode data; it plans routes for your own fleet rather than acting as a courier marketplace, and it does not yet cover regulated needs such as temperature-controlled chains or age-restricted hand-over.
How often is it updated?
Release notes are published every two weeks at /releases: what was added, what improved and what was fixed, in plain language. A cycle with only fixes still gets an entry.
Can you connect our WhatsApp?
Pasting WhatsApp orders, and sending a ready-written message from your own WhatsApp, are included. Connecting the WhatsApp Business account is optional. Once the phone number ID and access token are saved in Settings, Dromos sends confirmed, on the way, delivered and missed from that number, and a message that is an order lands in the review queue for a person to confirm. The same request can include the other apps you already run the day on. Asking us to do the Facebook setup with you is still there, and it is a paid setup. Nothing sends until a token is saved.
How do I get access?
Dromos is built and run by AI Techbom (aitechbom.site) as a managed service, with hosting, updates and support included. Accounts are created inside the app by the CEO, who invites each person by email and chooses their role. To talk about setting Dromos up for your business, get in touch with AI Techbom.
Ready when your next van is.
Sign in to the office app, or read how each part of it works first.