Getting started

#Signing in

Accounts are created inside Dromos by the CEO, who invites each person by email and chooses their role. Open the link in the invitation to set your password, then sign in. If you did not receive an invitation, ask your CEO to send it again.

#What you will see

The sections in the sidebar depend on your role: a dispatcher gets orders and routes, a salesperson gets their own orders, a CEO gets everything. The full list is in Roles & access. Drivers do not use the office app at all — they use the driver app.

#Your first day, by role

• Dispatcher — open Overview. The things that need a person sit at the top: orders awaiting confirmation, deliveries not yet routed, failures today. Then take or review orders, and plan the next day.
• Caller — work down the unconfirmed orders and record the outcome of each call. See The order lifecycle.
• Salesperson — create orders and watch your own orders and commission.
• Manager or CEO — Overview, then Analytics for how the business is really running, and Fleet to set up vans. The CEO also has Team, for inviting people and choosing their roles.
• Driver — install the driver app and start your shift. See The driver app.

#Install the driver app

The driver app installs straight from the browser — there is no app store, and no fee. Open the address your administrator gave you, then:

• iPhone (Safari): Share, then Add to Home Screen.
• Android (Chrome): the browser menu, then Install app (or Add to Home screen).

#Make it yours

Click your name in the office app to change your theme (light or dark), change your password or sign out. The theme is saved to your account, so it follows you to any device and to the driver app.