Ordering online

The shop takes orders for your range, for delivery to the area you serve. No account is needed, and there is nothing to pay at checkout: it is cash on delivery.

#Placing an order

1. 1

   Choose sizes

   Products are grouped, and each lists its sizes with their prices. Use the plus and minus buttons to build your basket; the total updates as you go.

2. 2

   Give your details

   Name, phone number, address and postcode are required. Email, a second address line, town, a preferred delivery day and notes are optional.

3. 3

   Place the order

   You will see an order reference. Keep it: with your postcode or phone number it is how you track the delivery.

#A size that is out of stock

Sizes that are out of stock are shown rather than hidden. Choose Ask about this, leave your name and phone number and, if you like, a note — when you need it, or whether another size would do — and the request goes to the office. They will let you know when it is back, or suggest something close to it.

#What happens next

Your order arrives in the office marked pending review. A member of staff phones you, accepts the order and gives it a delivery date, and it moves into planning. Once it is confirmed, your tracking page follows it through to the door. For how staff handle web orders, see Taking orders.