The driver app

The driver app is where a driver’s day happens. It has four tabs: Route, Messages, Alerts and Summary. Messages and Alerts carry unread badges and update live, so a driver never has to open the office app to hear from dispatch.

#Installing it

It installs from the browser as a full-screen Home Screen app — no app store, no fee. On iPhone use Safari’s Share menu and Add to Home Screen; on Android use Chrome’s menu and Install app. See Getting started.

#Starting the day

1. 1

   Start your shift

   The round stays locked until you start your shift. Starting needs GPS switched on and a real location fix. If you genuinely cannot share your location, ask your CEO — they can waive it for you on the Team screen, and your van then does not appear on the live map.

2. 2

   Start the route

   A published route opens on a Start route screen. Its button stays disabled until your shift has started.

3. 3

   Leave the warehouse

   Confirm when you set off. That starts the round’s clock, so the time a round really takes is recorded from the yard to the last drop. Until you confirm, the office can still add a late order to your round.

#Working the round

• Your stops appear in order, each with the customer’s details, their time window and any note from the order.
• Navigation begins at the warehouse until the first drop is done. Navigate opens the stop in Google Maps in one tap.
• Record each stop as Delivered — with a photo as proof of delivery — or Couldn’t deliver, with a reason.
• The round is live: if the office publishes a change, recalls the round or cancels a stop, it redraws without a refresh. A cancelled stop is marked and cannot be actioned, and you are alerted.

#When the signal drops

Actions are saved on the phone and sent when the connection returns, and the day’s round is cached so it survives a drop. You will see how many are waiting — for example “1 to send”.

If the server refuses something you did while offline — a stop that was cancelled, a round that was recalled — you are told why and the round is reloaded in its real state. It is never silently dropped.

#Cash and the Summary tab

Summary holds today’s cash-up and your own delivery history over the last 3, 7 or 14 days. The cash to hand in is what you recorded taking, not what the orders said was due — so a short payment shows as short on your phone exactly as it does in the office.

#Location sharing

Your position feeds the live map and the customer’s tracking page while the app is open and you are on shift. It stops when the shift ends.

#Updates and signing out

• When a new version is released, a copy left open all day shows Update ready. Tap Update now. It never reloads by itself, and it waits while you are recording a delivery, typing a message, starting or ending a shift, or offline.
• On a shared phone, signing out clears the saved round and messages — and is refused while actions are still waiting to send, because they are your deliveries and cash.
• Ending a shift with stops still to do asks first.