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Dromos
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  • What Dromos isStart here · Everyone
  • Getting startedStart here · New staff
  • Taking ordersOffice · Dispatchers, callers, salespeople
  • The order lifecycleOffice · Dispatchers, callers, managers
  • Route planningOffice · Dispatchers, managers
  • Products & pricingOffice · Managers, CEO
  • Fleet & teamOffice · CEO, managers
  • AnalyticsOffice · CEO, managers
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Settings & reports

Choose your industry and the words Dromos uses, set up your storefront, and download orders, deliveries, payments and driver performance as spreadsheets.

For CEO; reports also managers, dispatchers, accountants2 min read

Choosing your industry

Dromos’s engine is the same for every trade: orders, confirmation, planning, the driver’s round, proof of delivery, tracking. Settings (CEO only) picks the vocabulary and product categories that suit yours: beds and mattresses, furniture, appliances, grocery, pharmacy, parcels and courier, building materials, catering, or a neutral set.

  • Your words. What you deliver (“mattress”, “parcel”), what you call your catalogue (“Products”, “Menu”, “Services”) and what a driver may collect at the door (“old mattress”, “empty pallet”). Change any of them; a preview shows where each appears.
  • Collect at the door. Switch it off if your drivers only deliver, and the “to collect” count disappears from orders and the driver’s stop.
  • Your storefront. The area you deliver to, shown on the shop, and an optional percentage-off presentation. Leave the discount at 0 unless you genuinely sold at the higher price.

Saving applies at once to the order form, the sidebar, the shop and the driver app. Changing the industry later moves every word you had not deliberately edited.

Reports

Reports downloads a spreadsheet (CSV) for a period you choose, up to a year: Orders, Deliveries, Payments and Driver performance. Which ones you see depends on your role: payments are for the CEO, managers and accountants; driver performance for the CEO and managers.

  • Times are in your business’s time zone, and a report stops at 10,000 rows (it tells you if it did; narrow the period).
  • Reports carry names and postcodes, never phone numbers or email addresses.
  • Anything a customer typed that a spreadsheet could try to run as a formula is neutralised, so opening a file cannot run anything.

Proof of delivery

When a driver confirms a delivery they can take a photo and capture the customer’s signature. Both are optional and never hold up a delivery. They appear on the order page under Proof of delivery, through links that expire after five minutes (reload the page for fresh ones). Only the CEO, managers, dispatchers and accountants can see them.