Glossary

The terms Dromos uses — order, confirmation, round, window, stop, shift — in plain language.

For Everyone1 min read

Term	Meaning
Order	A customer’s purchase and delivery request: who, where, what, when.
Confirmation	Whether the customer has agreed to the order. Separate from the order’s status and the delivery’s status.
Confirmed	The customer has agreed. Items and date lock; the order can only be cancelled and recreated.
Cancel & recreate	Cancels an order and creates a linked, unconfirmed copy to amend.
Pending review	A web order that no member of staff has accepted yet.
Stop	One delivery on a round: one address, one customer.
Round / route	The ordered list of stops one van works in one day.
Time window	The period a customer was promised the delivery in. Either a hard deadline or a preference.
Hard deadline	A window the planner places first and reports on if it cannot be met.
Preference	A window the planner honours where it costs nobody else a promise.
Publish	Makes a round visible on the driver’s phone.
Recall	Takes a published round back. A manager’s decision.
Shift	A driver’s working day, started in the driver app with GPS on.
Proof of delivery	The photo a driver takes when a delivery is completed.
Position freshness	How old a van’s last reported location is. Badged after five minutes, hidden after fifteen.
Tracking link	The private address of an order’s tracking page. Works for 24 hours after delivery.
Seller	Someone who sells but never signs in; exists so commission is attributed to a person.