How it works
One delivery day, start to finish.
An example day, following one order and the people who touch it. The times are illustrative — Dromos doesn’t impose a schedule — but each stage describes what the product really does.
09:10
Seller · Dispatcher
An order arrives as a chat message.
A seller sends the customer’s details the way they always have. The dispatcher pastes the message into Dromos; the customer, address, items, price and window are read out, each with a confidence. Anything uncertain stops for a person. Web orders from the shop arrive in the same queue, waiting for review.
Taking orders10:30
Caller
The call team confirms it.
The caller works down the unconfirmed list: not attempted, trying to reach them, confirmed, no response or declined. Once the customer agrees and the order is confirmed, its items and date lock. A decline cancels it.
The order lifecycle14:00
Dispatcher · Manager
The next day is planned.
The planner groups confirmed deliveries by area and sequences them around their time windows. The fleet board shows each van’s load in its colour; the dispatcher adjusts, assigns drivers and publishes — and the driver’s phone updates immediately.
Route planning07:45
Driver
The driver starts their shift.
Next morning the driver opens the app and starts their shift, which needs GPS on and a real fix. The owner is told. They leave the warehouse and confirm it, which starts the round’s clock — and, until then, a late order can still be added to their round.
The driver app09:00 – 18:00
Driver · Customer
The round runs; customers follow along.
One stop at a time: navigate, deliver, photograph, record any cash. With no signal, actions queue on the phone and send later. Each customer’s tracking page shows how many deliveries come before theirs and how recent the van’s position is.
Customer tracking18:30
Driver · Manager
The day is cashed up.
The driver’s summary adds up what was actually taken. The manager sees each van’s real round time against the plan in Analytics, so tomorrow’s plan can be tighter.
AnalyticsOvernight
Dromos
Loose ends tidy themselves.
Deliveries left unfinished are marked as missed, so tomorrow’s screens show only tomorrow’s work and nothing is quietly forgotten.
Run your first round.
Sign in to the office app, or read the guides at your own pace.